return policy altered state

3 min read 25-02-2025

Meta Description: Understanding Altered State return policies can be tricky. This guide breaks down everything you need to know about returning Altered State products, covering their general policy, exceptions, and how to initiate a return. Learn about damaged or defective items, time limits, and more. Get your questions answered before you buy! (158 characters)

Understanding Altered State's Return Policy

Altered State, known for its trendy and stylish clothing, has a return policy that can sometimes be confusing. This comprehensive guide aims to clarify the process, outlining the steps involved and addressing common questions. Knowing the specifics beforehand can save you time and potential frustration. Let's dive in.

What is Altered State's General Return Policy?

Altered State generally accepts returns of unworn, unwashed, and undamaged merchandise within a specific timeframe (usually 30 days). However, always check your receipt or packing slip for the precise return window, as it may vary depending on the sale or promotion. This timeframe begins from the date of purchase.

How to Initiate a Return

Initiating a return with Altered State typically involves these steps:

Check your receipt or packing slip: This document will have the necessary information, including the return window.
Visit the Altered State website: Locate their return policy section; this often contains a return form you'll need to complete.
Obtain a return authorization (RA) number: Most retailers require an RA number before accepting a return. This number ensures the return process is tracked efficiently.
Package your item carefully: Ensure the item is in its original condition and packaging. Use appropriate packing materials to prevent damage during shipping.
Ship the item back: Use a trackable shipping method, as you'll need proof of delivery. Retain a copy of the shipping label and tracking number.
Await processing: Once Altered State receives and processes your return, they'll typically refund your payment using the original method.

Exceptions to Altered State's Return Policy

Some items may be excluded from Altered State's standard return policy. These often include:

Final sale items: Items clearly marked as "final sale" are generally non-returnable.
Sale items: While some sale items might be returnable, they may have different return windows or restrictions.
Damaged goods (customer fault): Items damaged due to customer misuse or negligence will likely not be accepted for return.
Items without tags: Altered State may refuse a return if the original tags have been removed.

Returning Damaged or Defective Items

If you receive a damaged or defective item from Altered State, contact their customer service immediately. Provide clear photographic evidence of the damage. They'll typically guide you on how to return the item for a replacement or refund. Keep the original packaging and all documentation.

Understanding Altered State's Refund Policy

After Altered State processes your return, the refund will usually be credited back to your original form of payment. Allow a reasonable processing time for the refund to reflect in your account; this timeframe can vary depending on your bank or payment provider.

What to do if you experience issues with your return

If you encounter problems during the return process—for example, if your return is rejected or the refund is delayed—contact Altered State's customer service directly. Explain your situation clearly and provide all necessary documentation. Keep records of all correspondence.

Contacting Altered State Customer Service

Altered State's website usually has contact information, including phone numbers and email addresses. Use the most suitable method to reach them for assistance. Be prepared to provide your order number and other relevant details.

Conclusion

Navigating the Altered State return policy can be straightforward with the right information. By understanding the general guidelines, exceptions, and return process, you can confidently make purchases and handle returns effectively. Always refer to the official Altered State website for the most up-to-date and accurate policy. Remember to keep all receipts, tags, and packaging to facilitate a smoother return process.