pcrecuiter says documents does not have any text

Daniel Parker

3 min read

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18-03-2025

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PC Recruiter Says "Documents Do Not Have Any Text": Troubleshooting and Solutions

PC Recruiter, a popular applicant tracking system (ATS), sometimes throws the frustrating error "Documents do not have any text." This message typically appears when trying to parse or extract information from uploaded resumes or documents. This article explores the common causes and provides effective troubleshooting steps to resolve this issue.

Understanding the Problem

The error "Documents do not have any text" in PC Recruiter indicates that the system's optical character recognition (OCR) engine is failing to identify text within the uploaded file. This isn't necessarily due to a lack of text in the document itself, but rather a problem with how the text is formatted or the file type itself. The ATS simply can't read it properly.

Common Causes and Solutions

Several factors can trigger this error. Let's break down the most frequent culprits and their solutions:

1. File Format Issues:

• Problem: PC Recruiter may have limitations with certain file formats. Images scanned as JPEGs, TIFFs, or even some PDFs can cause problems. The OCR engine might struggle with these formats, particularly if the image quality is poor.
• Solution: Convert your documents to a format PC Recruiter handles better. PDF is usually the most reliable, but ensure it's a text-based PDF, not an image-based one. If you have a scanned document, use OCR software (like Adobe Acrobat Pro or online OCR tools like OnlineOCR.net) to convert the image to text before uploading it to PC Recruiter. Save the result as a text-based PDF or a simple .txt file.

2. Image Quality and Scan Settings:

• Problem: Poorly scanned documents with low resolution, blurry text, or uneven lighting can confuse the OCR process.
• Solution: Rescan documents at a higher resolution (300 DPI is ideal). Ensure good lighting and a clean scanner bed. If possible, use a high-quality scanner. Consider using a different scanner if you continue to have issues.

3. Document Complexity:

• Problem: Complex layouts, columns, or unusual fonts can sometimes impede the OCR engine's ability to accurately recognize text.
• Solution: Try simplifying the document's layout before uploading it. For example, if it has columns, convert it to a single-column format. Avoid using overly decorative or obscure fonts.

4. Password-Protected Documents:

• Problem: PC Recruiter can't access the text within a password-protected document.
• Solution: Remove any password protection from the document before uploading it.

5. Corrupted Files:

• Problem: A corrupted file might not load correctly, resulting in the "no text" error.
• Solution: Try recreating the document or obtaining a new copy from the original source. Run a virus scan to rule out malware affecting the file.

6. PC Recruiter Software Issues:

• Problem: Occasionally, issues with PC Recruiter itself can cause this error.
• Solution: Try restarting the software. Check for updates and install any available patches. Contact PC Recruiter support if the problem persists after trying the other steps.

7. Text Embedded as Images:

• Problem: Some documents embed text within images, making it unreadable by standard OCR.
• Solution: If possible, recreate the document with the text directly typed, not as a picture. If that's not feasible, specialized OCR software might be needed to extract text from images.

Prevention Tips:

• Always use text-based PDFs: Avoid using image-based PDFs or scanned images for resumes and other important documents.
• Maintain high-quality scans: Use a good scanner and ensure proper lighting and resolution during scanning.
• Simplify document formatting: Keep your resume and other documents clean and easy to read. Avoid complex layouts and unusual fonts.

By systematically checking these points, you should be able to pinpoint the cause of the "Documents do not have any text" error and get PC Recruiter working correctly again. Remember that contacting PC Recruiter support is a valuable last resort if the issue continues.