how to see employee old paystub in isolved

Daniel Parker

2 min read

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31-01-2025

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Accessing your old pay stubs in UKG Pro (formerly known as Isolved) is a straightforward process. This guide will walk you through the steps, regardless of whether you're using the desktop or mobile version of the system. Knowing how to find this information is crucial for tax purposes, budgeting, and reviewing your compensation history.

Accessing Your Pay Stubs on the UKG Pro Desktop Site

1. Log in to UKG Pro: Go to your company's UKG Pro portal and enter your login credentials. The exact URL will be provided by your employer.

2. Navigate to the "Pay" or "Payroll" Section: Once logged in, look for a section clearly labeled "Pay," "Payroll," "Paystubs," or something similar. This section usually houses all your pay-related information. The exact wording may vary slightly depending on your company's customization of the UKG Pro system.

3. Locate Your Pay Stub History: Within the "Pay" or "Payroll" section, you should find a link or button that says "Pay Stubs," "View Pay Stubs," or something equivalent. Click on it.

4. Select the Desired Pay Stub: A list of your pay stubs will appear, typically ordered chronologically. You can usually scroll through the list or use a search function to find the specific pay stub you need. Some systems may allow you to filter by date range.

5. Download or View Your Pay Stub: Once you've located the desired pay stub, click on it to view it on-screen or download it as a PDF for easy saving and printing.

Accessing Your Pay Stubs on the UKG Pro Mobile App

The mobile app process is very similar:

1. Open the UKG Pro App: Launch the UKG Pro mobile app on your smartphone or tablet.

2. Find the "Pay" or "Payroll" Section: As with the desktop version, locate the section dedicated to pay information. The icon might be a dollar sign ($) or a paycheck.

3. View Pay Stub History: Tap on the "Pay Stubs" option or a similar label.

4. Select and View/Download: Your pay stub history will be displayed. Select the pay stub you wish to review and choose to view it on your device or download it as a PDF.

Troubleshooting Common Issues

• Forgotten Password: If you've forgotten your password, use the "Forgot Password" option on the login screen to reset it. Contact your HR or IT department if you're still having trouble.

• Unable to Find the Pay Stub Section: If you're having trouble locating the pay stub section, consult your company's internal resources or contact your HR or payroll department for assistance. They can provide specific instructions for your company's UKG Pro setup.

• Technical Difficulties: If you encounter any technical difficulties, contact your company's IT support or UKG Pro support for help.

Remember, your employer's specific setup within UKG Pro might slightly alter the exact steps. If you're still facing challenges, reaching out to your HR or IT department is the best course of action. They're equipped to guide you through the process specific to your organization.