how to reset an arris router

3 min read 05-02-2025

Meta Description: Is your Arris router acting up? Learn how to reset your Arris router to factory settings in a few simple steps. This guide covers both factory resets (using the button) and soft resets (unplugging the router). We'll troubleshoot common issues and help you get back online quickly!

Understanding Arris Router Resets

Before diving into the how-to, let's clarify the difference between a soft reset and a factory reset. Both can resolve many common router problems, but they achieve this in different ways.

Soft Reset (Power Cycle)

A soft reset is the simplest solution. It involves turning your router off and back on again. This clears temporary glitches and often fixes minor connectivity issues. It's your first line of defense before resorting to a factory reset.

Factory Reset

A factory reset completely erases all settings on your Arris router and restores it to its original factory defaults. This is a more drastic measure, usually necessary when a soft reset fails or you're experiencing major problems like persistent slow speeds or inability to connect. Warning: This will require you to reconfigure your internet connection and Wi-Fi network settings after the reset.

How to Perform a Soft Reset on Your Arris Router

This is the easiest method, and often solves minor problems:

Unplug the power cord: Locate the power adapter connected to your Arris router and carefully unplug it from the wall outlet.
Wait 30 seconds: This allows the router to completely power down.
Plug it back in: Reconnect the power adapter to the wall outlet.
Wait for reboot: Allow the router to fully power back up. This may take a few minutes. The lights on the router will indicate its status.
Check your connection: Once the router is fully operational, check if your internet connection and Wi-Fi are working correctly.

How to Perform a Factory Reset on Your Arris Router

This is a more powerful reset, but requires reconfiguring your network afterwards. Remember to note down your internet password and Wi-Fi name (SSID) before proceeding.

There are two common methods for performing a factory reset:

Method 1: Using the Reset Button

Most Arris routers have a small, recessed reset button. It's usually located on the back or bottom of the router. You'll often need a pen or paperclip to press it.

Locate the reset button: Carefully examine your Arris router for a small button labeled "Reset," "Factory Reset," or a similar term. It's often a tiny button, requiring a pointed object to press.
Press and hold the button: Using a pen or paperclip, press and hold the reset button. The exact time needed varies by model, but it's typically between 10 and 30 seconds. Consult your router's manual if unsure.
Observe the lights: You should see the router's lights blink or change patterns, indicating the reset is in progress.
Release the button: Once the reset process is complete (usually indicated by a change in the lights), release the reset button.
Wait for reboot: Allow the router to fully reboot. This will take a few minutes.
Reconfigure your network: After the reboot, you'll need to reconfigure your internet connection and Wi-Fi network settings. Your internet service provider (ISP) can usually assist with this.

Method 2: Using the Router's Web Interface (Less Common)

Some Arris router models allow factory resets through their web interface. This method varies depending on the specific router model, so refer to your user manual for instructions. Generally, this involves logging into your router's web interface using a web browser and navigating to a settings menu where you can initiate a factory reset.

Troubleshooting Common Arris Router Issues

Before resorting to a reset, try these basic troubleshooting steps:

Check your cables: Ensure all cables are securely connected to your modem, router, and devices.
Power cycle your modem: Sometimes, the problem isn't with the router, but with the modem. Try unplugging and replugging your modem, too.
Check your internet service: Contact your internet service provider to rule out any outages or service interruptions.

When to Reset Your Arris Router

A reset is often necessary when you encounter issues such as:

Slow internet speeds: A reset can clear temporary network congestion.
Frequent disconnections: This might indicate a configuration problem.
Inability to connect to Wi-Fi: This is a common indicator of a router problem.
Forgotten password: Although a factory reset requires reconfiguring, it resets your password too.
Router malfunction: If your router isn't functioning properly, a reset is a worthwhile troubleshooting step.

Remember, always consult your Arris router's manual for specific instructions and troubleshooting advice. If problems persist after trying these steps, contact your internet service provider or Arris support for further assistance.