how to cancel earthlink

3 min read 07-02-2025

EarthLink has been a trusted name in internet service for years. But life changes, and sometimes you need to cancel your service. This guide provides a comprehensive walkthrough of how to cancel your EarthLink account, covering various methods and addressing potential issues. We’ll cover canceling internet, phone, and email services separately, as the processes may differ slightly.

Understanding Your EarthLink Plan

Before you begin the cancellation process, gather the following information:

Your Account Number: This is usually found on your EarthLink bill or online account statement.
Your EarthLink Username and Password: You'll need these to access your online account.
The Reason for Cancellation: While not always required, providing a reason can sometimes help expedite the process or provide valuable feedback to EarthLink.
Your Billing Information: Having this readily available will help resolve any billing questions that may arise during cancellation.

How to Cancel EarthLink Internet Service

There are three primary ways to cancel your EarthLink internet service:

1. Canceling Online:

Log in: Go to the EarthLink website and log in to your account using your username and password.
Locate Account Settings: Navigate to the account settings or management section. The exact location may vary depending on the current website design. Look for options like "My Account," "Manage Account," or similar.
Find Cancellation Options: Look for a link or button related to "Cancel Service," "Terminate Service," or "Close Account." This option isn't always prominently displayed.
Follow the Prompts: The website will guide you through a series of prompts, often requesting confirmation and potentially offering retention deals. Carefully review any information before proceeding.

2. Canceling by Phone:

Contact EarthLink Customer Service: Call EarthLink's customer service number. This number is usually available on your billing statement or website. Be prepared to wait on hold.
Request Cancellation: Clearly state your intention to cancel your internet service. Have your account number ready.
Document the Conversation: If possible, record the call (check your local laws regarding recording phone calls) to confirm the cancellation details and date.

3. Canceling via Mail:

This method is generally less efficient and should be a last resort. You'll need to find the correct mailing address for EarthLink cancellations on their website or billing statement. Send a written cancellation request with your account number and signature. Keep a copy of the letter for your records. Remember to send it via certified mail with return receipt requested to prove delivery.

How to Cancel EarthLink Phone Service

The cancellation process for EarthLink phone service is very similar to the internet cancellation process. You can typically cancel online through your account settings, or by contacting customer service via phone. Again, documenting the cancellation is crucial.

How to Cancel EarthLink Email Service

Cancelling EarthLink email is often tied to your overall account. If you cancel your internet or phone service, your email will usually be cancelled as well. If you only wish to cancel your email, contact EarthLink customer service to inquire about this option. They may offer a separate email-only plan or guide you on how to migrate your emails to another provider.

Important Considerations After Cancellation

Return Equipment: EarthLink may require you to return any equipment (modem, router, etc.) they provided. Failure to do so may result in charges. The return process and shipping details will be outlined during the cancellation process.
Final Bill: You will receive a final bill reflecting your service up to the cancellation date. Review this carefully for accuracy.
Data Backup: If canceling email service, back up your emails before the account is closed.

Frequently Asked Questions (FAQs)

Q: How long does it take for EarthLink to cancel my service?

A: The cancellation process usually takes a few business days to process completely.

Q: What if I change my mind after canceling?

A: Contact EarthLink customer service immediately to inquire about reinstatement. There's no guarantee they'll reinstate your service, especially if equipment has already been returned.

Q: What happens to my email after cancellation?

A: Your EarthLink email account will likely be deactivated. Back up your email before cancellation.

Q: Can I cancel EarthLink partway through my billing cycle?

A: Generally, you can, but you may be responsible for charges up to the cancellation date.

By following these steps and being prepared, you can successfully cancel your EarthLink services without unnecessary hassle. Remember to document everything and keep copies of all communication for your records.