check warranty on surface pro

2 min read 22-02-2025

Finding out if your Surface Pro is still under warranty can be crucial if you encounter problems. Knowing your warranty status can save you money and hassle down the road. This guide will walk you through several ways to quickly and easily check your Surface Pro's warranty. Whether you bought it recently or a while ago, we'll help you determine your coverage.

Quick Ways to Check Your Surface Pro Warranty

Here are the fastest methods to determine your Surface Pro warranty status:

1. Microsoft's Official Warranty Checker:

This is the most reliable method. Go to the official Microsoft support website. They have a dedicated tool to check warranty information.
You'll typically need to enter your Surface Pro's serial number. This is usually found on a sticker underneath your device or in its original packaging.
The tool will then tell you the warranty's expiration date and what's covered.

2. Check Your Purchase Records:

Your original purchase receipt or order confirmation from Microsoft or a retailer (like Best Buy, Amazon, etc.) will list the warranty details.
This is a helpful backup method if you're having trouble accessing the online tool. Save your purchase information in a safe place for future reference!

3. Using the Surface app:

On your Surface Pro itself, open the “Settings” app.
Look for a section related to “System” or “About.” This area often displays warranty details. The exact location may vary slightly depending on your Windows version.

Finding Your Surface Pro's Serial Number

Locating your serial number is the key to using the Microsoft warranty checker. Here's where to look:

Underneath the Device: Most Surface Pros have a sticker on the bottom of the device, near the kickstand. It will contain the serial number.
Original Packaging: The box your Surface Pro came in might also list the serial number.
Surface App (Sometimes): In rare cases, the Surface app might show the serial number within its settings.
Microsoft Account: If you purchased the Surface directly from Microsoft, it might be associated with your account. Check your order history.

Understanding Your Surface Pro Warranty Coverage

Once you've found your warranty status, you'll likely see details about:

Warranty Expiration Date: This is the date your warranty ends.
Covered Repairs: This specifies what repairs are included (e.g., hardware malfunctions, defects).
Exclusions: This explains what isn't covered (e.g., accidental damage, liquid damage). Always read the fine print!
Support Options: The warranty may outline options for getting repairs or support.

What to Do If Your Warranty Has Expired

If your Surface Pro warranty has expired, don't worry! You can still get it repaired, but it will likely cost you money. Microsoft and authorized repair centers offer paid repair services.

Troubleshooting Common Issues

Can't Find Serial Number: If you can’t find the serial number, contact Microsoft support directly. They might be able to help you locate it using your purchase information.
Warranty Checker Not Working: Ensure you've entered the serial number correctly and try again. If the issue persists, contact Microsoft customer support for assistance.
Discrepancies in Warranty Information: If you see conflicting warranty details between your purchase records and the online checker, contact Microsoft support to clarify the matter.

Conclusion: Keeping Track of Your Surface Pro Warranty

Regularly checking your Surface Pro's warranty status is a smart idea. This helps ensure you’re aware of your coverage and avoid unexpected repair costs. Remember to save your purchase information and use Microsoft's official warranty checker for the most accurate results. By following these tips, you can easily manage your Surface Pro's warranty and stay informed about your device's coverage.