altered state return policy

3 min read 26-02-2025

Altered State, a popular clothing brand known for its bohemian and festival-inspired styles, has a return policy that's designed to be fair to both the customer and the company. Understanding their policy is key to a smooth return or exchange experience. This guide will break down everything you need to know about returning or exchanging items purchased from Altered State.

Understanding Altered State's Return Policy

Altered State generally offers a 30-day return window for most items purchased online or in-store. This means you have 30 days from the date of purchase to return an unworn and unwashed item with original tags attached. However, there are some exceptions, so it's crucial to pay close attention to the specific details.

What Items are Returnable?

The majority of Altered State clothing items are eligible for return. However, certain items may have restrictions, such as:

Sale items: While many sale items are returnable, some may have stricter limitations or be final sale. Always check the product page or the receipt for specific details.
Underwear and swimwear: These items often have more stringent return policies due to hygiene concerns. Check the individual product details before purchasing.
Jewelry: Similarly, jewelry may have specific restrictions on returns.
Gift cards: Gift cards are generally not returnable.
Custom or personalized items: These are typically final sale.

Always check the individual product description for specific return information before purchasing.

What is NOT Accepted for Return?

Items worn, washed, or damaged beyond normal wear and tear.
Items without original tags attached.
Items outside the 30-day return window.

How to Initiate a Return

The return process varies slightly depending on whether you purchased your items online or in-store.

Returning Online Purchases:

Visit the Altered State website: Find their "Returns" section usually located in the customer service or help section.
Start a return: Follow the online instructions to initiate a return authorization. You'll need your order number and email address.
Package your items: Securely package the unworn, unwashed items with all original tags attached. Include the return shipping label provided (if applicable).
Ship your package: Drop off your package at your preferred shipping carrier location.

Returning In-Store Purchases:

Visit an Altered State store: Bring your original receipt or order confirmation along with the unworn and unwashed items with original tags.
Show the item and receipt to an associate: They will process your return according to their store policies. You'll likely receive a refund or store credit depending on their policies.

Receiving Your Refund

Once Altered State receives your return and verifies its condition, they will process your refund. The timeframe for receiving your refund will depend on your original payment method and the processing times of your bank or payment provider. You will typically receive an email notification once your refund has been issued.

What if my item arrives damaged or is incorrect?

If you receive a damaged or incorrect item, contact Altered State's customer service immediately. They will usually guide you through a replacement or refund process. Keep the original packaging and take pictures of the damaged item.

FAQs about Altered State Return Policy

Q: Can I exchange an item for a different size or color?

A: Altered State's policy may allow for exchanges, but it’s advisable to contact customer service first. They will likely guide you through initiating a return for a refund and then placing a new order for the desired item.

Q: What are the costs associated with returns?

A: The cost of return shipping will vary depending on your location and the shipping method. Some returns may require you to pay for the return shipping costs. Check their return policy page for specifics.

Q: What payment methods are used for refunds?

A: Refunds are usually processed back to the original payment method used for your purchase (credit card, debit card, etc.).

Q: How long does it take to get a refund?

A: The processing time varies but typically ranges from 7-14 business days after Altered State receives and inspects your returned item.

Remember to always check the current Altered State return policy on their official website for the most up-to-date information. Contact customer service directly if you have any specific questions or concerns about your return.